Monday, 15 March 2010

Dave Carroll is my hero

I'm not saying that United Airlines' customer service is bad, no, it is much much worse. Anyway, here's Dave Carroll's third video about United:

Not only do they break guitars but screw passengers (families in particular) out of money ( 1x23 kg takes a lot less hold space and fuel than 8x20 kg, but the former will cost you at least 150USD ) AND they don't process I94-W forms correctly either.

If your I94-W form is handed back to you at check-in when leaving the USA, inform the CBP as soon as possible with the name of the airline,check-in person, date, flight, airport etc. I'm told that not doing this is "very bad" for the airline.

Good thing that Finnair isn't going the same way....oh wait....

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